Is your order already shipped? In that case you can refuse the order yourself by informing the mailman  that you do not wish to accept the package. We will then contact you after receiving the unaccepted order back.
We will the try to come to a satisfactory solution with you. 

Cancelling or refusing an already confirmed order, is without costs.
If, after accepting the package from the mailman, you wish to return the package you can do so on your own expense.